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For a language or story correction
- Include the complete page address and story title.
- Quote the word, sentence or learning explanation that needs attention.
- Explain the issue. If possible, include a dictionary entry or other reliable reference supporting the correction.
- For pronunciation, identify the character or example and describe the reading or tone you believe should be used.
- For an illustration, identify the scene and the inconsistent detail, rather than sending a screenshot with unrelated personal information.
Our editorial standards explain the distinction between fictional events, verified learning points and media review.
For an accessibility or technical problem
Tell us what you were trying to do, what happened, and what you expected. Include the page, browser, device type and approximate screen size if relevant. For keyboard or assistive-technology issues, describe the control or content that was difficult to reach.
A saved collection belongs to the browser where it was created. We cannot recover it from a server account. If audio fails, tell us which pronunciation button you used and whether another story’s audio works. Avoid sending a complete browsing history or private system logs.
For privacy or reuse requests
Privacy requests should identify the interaction or records concerned and the action you are requesting. Do not attach identity documents unless a proportionate verification process has been agreed. See the privacy policy for local-storage controls and current information handling.
For content reuse, identify the material, where it will appear, whether the use is commercial, and the proposed audience and format. Contacting us does not itself grant permission. Read the content and reuse terms before republishing a story, illustration or recording.